Frequently Asked Questions
What is airspare?
airspare is an online marketplace built by aviators, for aviators. Our website is designed to bring buyers and sellers of aircraft parts, consumables, pilot supplies, safety equipment and hangar supplies together.
How do I find what I’m looking for?
airspare has been developed to make finding, comparing and buying parts as simple as possible. You can search by part name, part number or description in any one of the search bars located on either the homepage, or at the top of any subsequent page.
I don’t know quite what I’m looking for – Can I browse?
Absolutely! If you don’t know quite what you’re looking for, you can search by category to either broaden or target your search.
Is there a subscription fee or charge for searching and buying through airspare?
No! airspare is free to search, compare and buy through. All prices are upfront and clear (including relevant taxes), along with several shipping options for you to choose from. There are no hidden extras to consider.
Who am I buying from?
airspare works with many trusted suppliers, organisations and individuals. Our sellers go through a thorough vetting process before they are permitted to sell items on our marketplace.
Can I find out who I’m buying from?
To allow airspare suppliers to offer competitive rates, sometimes lower than the market average, we do not publish their names prior to purchase. The name(s) of the supplier(s) will be sent to you along with your receipt as soon as your transaction is complete.
Are my payments protected?
Yes. airspare has partnered with Stripe to ensure that your transactions are always straight forward, safe and secure. airspare covers all transactions fees (incurred by selling on our marketplace), so there are no hidden costs to worry about. For more information please click HERE.
Is my privacy protected?
Is airspare GDPR compliant?
Absolutely. All data supplied is kept securely. Our data gathering and information storage methods comply with government regulations and relevant laws.
Does airspare have a returns policy?
Items have individual returns policies which are aligned with the sellers’ policies. These are made clear prior to your purchase to ensure all the information required is available to you.
I can’t find what I’m looking for. Can airspare help?
Absolutely. airspare’s community is growing day by day and we continuously search the market for trusted and industry respected suppliers to join us. If you can’t find what you’re looking for, please contact us and we will utilise our supply network to help.
Can I be informed about new products, parts and news?
We would encourage you to join our mailing list to receive information about new products, special offers and industry news. We don’t like spam emails, so you’ll only hear from us when we have something worth sharing!
Where can I find out more information about airspare?
To find out more about airspare and our team, please visit the About Us page.